Terms & Conditions

Bowthornes Ltd also trades as Training Genie and Horne Coaching. These Terms and Conditions apply to all services operated under these trading names.

Bowthornes Ltd recommend that you print out and keep a copy of these terms and conditions for future reference. These terms and conditions apply to all transactions. Please read them carefully. These terms and conditions do not affect your statutory rights.

These terms and conditions apply to making a booking for training or development services by, letter, telephone or email. By making a booking, you agree to be bound by the terms and conditions set out here.

The Contract between us

Bowthornes Ltd must receive payment of the whole of the price for the course/s and other services that you book before your order can be accepted, and the contract formed. Once payment has been received we will confirm that your booking has been received by sending an email or letter to you at the email address or address you provide. The email or letter will include your name and the total price. Bowthornes’ acceptance of your booking brings into existence a legally binding contract between us applying these terms and conditions. Any term sought to be imposed by you in your order will not form part of the contract.

Bowthornes Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the information appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the courses that you have booked, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price, and to ask you if you wish to continue with the booking at the amended price, or to cancel the booking.

Payment Details

Unless otherwise agreed with Bowthornes Ltd, payment must be received in advance to confirm your booking.

Bowthornes Ltd reserves the right to cancel the course in the event of payment not being received prior to the course date. Bowthornes Ltd shall not be liable for any costs incurred by the client as a result of the cancellation. Candidate examination and course material fees for accredited courses shall be chargeable as agreed and shall be in accordance with the number of attendees stated by the client at the time of booking. All such fees are non-refundable.

Certificates will only be issued if full payment has been received.

Cancellation of Training course bookings      

 If the Customer notifies Bowthornes Ltd in writing of an intention to cancel any course booking not less than 20 working days prior to the commencement date, a full refund shall be given. Cancellation more than 19 working days, but not less than 10 working days prior to the commencement date a 50% refund shall be given. Within 10 working days of the commencement date no refund shall be given. No refund shall be given if a delegate does not attend and the full course fee shall remain payable.

Bowthornes Ltd shall not be liable to the Customer for any breakdown or failure of the Service provided as a result of an event of force majeure which shall include (but not limited to): act of God, fire, flood, earthquake, civil disorder rebellion or revolution, war or terrorist attack.

In this instance, every effort will be made to give the Customer as much notice as possible and offer a reasonable alternative. If a reasonable alternative cannot be agreed, Bowthornes Ltd shall refund in full the price of the course within 5 days. No further compensation will be given.

Privacy and Data Protection

Bowthornes Ltd is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. Our GDPR policy describes how we collect and use your personal data. Bowthornes-Data-Protection-Policy

The Bowthornes Ltd site is a UK based website and takes reasonable care to comply with requirements of the General Data Protection Regulation (GDPR) 2018 with regard to the personal information you supply on this site.

However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Please note that bowthornes.com does provide links to other sites, which may not be governed by our policies and you should view the particular privacy policies of those sites for further information.

Bowthornes Ltd does not use cookies to collect personally identifiable information about any individual using our websites.

Web Site Licensing, Access and Use

Use of the Bowthornes.com website includes, viewing the website and transferring to links provided on the website. This website is for personal and non-commercial use. Any other use of the site requires written consent before use. You may only establish links to this website with prior written consent from Bowthornes Limited.

The copyright of the material contained on the Bowtornes.com web site belongs to Bowthornes Limited.

By using the Bowthornes.com website you agree not to access, monitor or copy information for your own commercial benefit or the benefit of another party or to use any data mining, robots, spiders, scrapers or other automated data gathering and extraction tools, without prior written permission. You also agree not to make any attempts to attack the infrastructure of the web site.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Bowthornes Ltd website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the Bowthornes Ltd website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Bowthornes Ltd website.

Applicable Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with English law. Access is further conditional on your agreement that any dispute or matter, which arises, will be dealt with by the Courts of England and Wales only, to the exclusion of the Courts of any other country.

Bowthornes Ltd reserve the right to make changes to our website, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition

These Terms and Conditions were last modified on 7th February 2018

Enquiries: info@bowthornes.com

Bowthornes Ltd

Unit 21,


Sunderland Rd,

Northfields Industrial Estate,

Market Deeping,



Telephone: 01778 382721

Website: www.bowthornes.com

Company No: 7960788

VAT No: 131 1269 55