Terms & Conditions

Bowthornes Ltd recommends that you print out and keep a copy of these terms and conditions for future reference.
These terms and conditions apply to all transactions. Please read them carefully. They do not affect your statutory rights.
This site is owned and operated by Bowthornes Ltd (‘Fiona Horne Training’, “Horne Coaching”’we’ or ‘us’ or ‘our’). If you have any questions or comments with regard to these terms and conditions please contact us by either email: info@fionahornetraining.co.uk or phone: 01778 382721 (Monday–Friday, 09:00 to 1700).
These terms and conditions apply to the use of this website and by accessing this website and/or making a booking by telephone you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
The Contract Between Us
Bowthornes Ltd must receive payment of the whole of the price for the goods and services that you order before your order can be accepted, and the contract formed.
Once payment has been received Bowthornes Ltd will confirm that your booking has been received by sending an email or letter to you at the email address or address you provide in your registration form. The email will include your name and the total price. Bowthornes Ltd acceptance of your booking brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Bowthornes Ltd is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the information appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the courses that you have booked, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price, and to ask you if you wish to continue with the booking at the amended price, or to cancel the booking altogether.
General Terms
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Bowthornes Ltd website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
This Website
Bowthornes Ltd own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Fiona Horne Training website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the Bowthornes Ltd website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Fiona Horne Training website.
Payment Details
Bowthornes Ltd accepts payment by Paypal, Visa, Visa Electron, MasterCard, Maestro, Solo and JCB. All course prices are shown in UK pounds sterling.
Upon receiving your booking Bowthornes Ltd may carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon booking your course. Unless otherwise agreed with Fiona Horne Training, payment must be received in advance to confirm your booking.
Availability of Courses
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember course places are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when courses have sold out at promotional price can take a few hours to update.
Changes to This Agreement
Bowthornes Ltd reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Cancellation of “in house” Training course bookings

If the Customer notifies Bowthornes Ltd in writing of an intention to cancel any course booking not less than 20 working days prior to the commencement date, a full refund shall be given. Cancellation more than 19 working days, but not less than 10 working days prior to the commencement date a 50% refund shall be given. Within 10 working days of the commencement date no refund shall be given. No refund shall be given if a delegate does not attend and the full course fee shall remain payable.

Bowthornes Ltd shall not be liable to the client for any breakdown or failure of the service provided, as a result of an event of force majeure which shall include (but not limited to), act of God, adverse environmental conditions, civil commotion, mechanical or technical difficulties, or any other cause whatsoever beyond the company’s reasonable control..

In this instance, every effort will be made to give the Customer as much notice as possible and offer a reasonable alternative. If these are not satisfactory, Bowthornes Ltd shall refund in full the price of the course within 5 days. No further compensation will be given.

Privacy Policy
Bowthornes Ltd is committed to protecting your privacy, and at the same time we endeavour to use any data we collect from you to provide the best possible service. This privacy policy describes how we collect and use your personal data.

This Fiona Horne Training site is a UK based website and takes reasonable care to comply with requirements of the UK Data Protection Act 1998 with regard to the personal information you supply on this site.
However, as no data transmissions over the Internet can be guaranteed to be 100% secure we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Bowthornes Ltd may occasionally modify this Privacy Policy, such variations becoming effective immediately upon posting to the website and by continuing to use the website, you will be deemed to accept any such variations.

Please note that Bowthornes Ltd does provide links to other sites, which may not be governed by this Privacy Policy and you should view the particular privacy policies of those sites for further information.

Data Collection
This site collects personal data from you via web forms, and also via email addresses we provide so that you contact us with enquiries and send us your details.

You submit information using these methods voluntarily, and agree to the use of the personal data you provide as described in this policy.

If you give us personal information about somebody else, such as a colleague, we will assume you have their permission to do so, and their data will also be subject to this policy.

Financial Details
Bowthornes Ltd will not store any customer financial details (credit or debit card numbers)

Data Usage
Bowthornes Ltd will use the data you supply to answer an enquiry or to administer an ongoing commercial relationship.